Refund Policy

Last updated: July 23, 2026

This Refund Policy applies to all purchases from STAYLOGICROI — including Listing Audits & Consulting Services and Welcome Books — and forms part of our Terms of Service.

1. Nature of Our Services

STAYLOGICROI's audits, reports, consulting, and Welcome Books are custom work product, prepared specifically for your property/listing(s) based on the information you provide. Because this work begins promptly after purchase and produces a bespoke deliverable, it cannot be "returned" in the way a physical product can.

2. Refund Eligibility — Audits & Consulting

• Before work begins: If you cancel in writing within 24 hours of purchase, and we have not yet started the audit or consultation, you are entitled to a full refund.
• Once work has started: Once we have begun preparing your audit, report, or consultation, the engagement is considered in progress and is non-refundable, except as required by applicable law.
• After delivery: Once your audit report, recommendations, or consultation has been delivered, the Service is considered fully rendered and is non-refundable. This includes situations where you decide not to implement our recommendations, or where implementation does not produce the results you hoped for (see Section 5 of our Terms of Service on no guarantee of results).

3. Refund Eligibility — Welcome Books (Digital Product)

Welcome Books (self-serve, software-finished/translated, Pro, and Elite tiers alike) are digital products delivered electronically — as a hosted page, downloadable file, or ready-to-use app-like product — immediately or shortly after purchase, based on the property information and files you provide.

• All Welcome Book sales are final and non-refundable once the Welcome Book has been generated or delivered to you, in whole or in part (including partially-populated drafts), consistent with standard practice for digital goods that cannot be "returned" once accessed.
• If you cancel in writing before we have started generating or populating your Welcome Book (i.e., before any files you uploaded have been processed), you are entitled to a full refund.
• Add-ons such as additional language translations are billed and delivered per language and follow the same rule: non-refundable once that language version has been generated or delivered.
• Genuine errors on our side (e.g., we mixed up your order with a different client's, or a paid-tier feature you ordered is missing) are handled under Section 4 below, not as a change-of-mind refund. This does not cover inaccurate, outdated, or incomplete information you provided yourself — see Section 5.

4. Quality Issues

If you believe a deliverable does not match what was agreed in your order or proposal (e.g., a missing section you paid for, or your order was mixed up with a different client's), contact us within 7 days of delivery. We will review the issue and, at our discretion, correct the deliverable or agree an appropriate partial refund. This covers errors on our side in producing the deliverable — it does not cover information you provided yourself that turns out to be inaccurate, outdated, or incomplete (see Section 5), and it is not an open-ended satisfaction guarantee for a change of mind.

5. Non-Refundable Circumstances

• Change of mind after work has started or been delivered (audits/consulting), or after a Welcome Book has been generated/delivered;
• Failure to provide accurate or timely information, files, or screenshots needed to complete the audit or populate the Welcome Book;
• Results not meeting personal expectations where the Service was delivered as agreed;
• External factors outside our control (platform policy changes, market conditions, guest behavior, etc.).

6. How to Request a Refund or Raise an Issue

Email joanna@staylogicroi.com (phone: +48 665 999 686) with your order/invoice reference and the reason for your request. We aim to respond within 3 business days.

7. Processing

All payments are processed through Paddle.com Market Ltd, our payment processor and Merchant of Record, and approved refunds are issued via Paddle to your original payment method within 7–14 business days, depending on your bank's processing times. Paddle may contact you directly to complete a refund.

8. Chargebacks

We ask that you contact us directly before filing a chargeback with your bank or payment provider, so we can resolve the issue directly. Chargebacks filed without first contacting us may result in the Service being suspended or terminated.

9. Your Statutory Rights

Nothing in this policy limits any mandatory consumer protection rights you may have under the law of your country of residence (e.g., EU distance-selling rules), where such rights cannot lawfully be waived. Because Welcome Books and audit/consulting deliverables are digital content and services delivered immediately at your request, by completing your purchase and requesting immediate delivery you expressly agree that your statutory 14-day "right of withdrawal" ends once delivery begins, in exchange for that immediate delivery.

10. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Contact

Questions about this Refund Policy can be sent to joanna@staylogicroi.com (phone: +48 665 999 686).