Refund Policy

Last updated: July 23, 2026

This Refund Policy applies to all purchases from STAYLOGICROI — including Listing Audits & Consulting Services and Welcome Books — and forms part of our Terms of Service.

1. Nature of Our Services

STAYLOGICROI's audits, reports, consulting, and Welcome Books are custom work product, prepared specifically for your property/listing(s) based on the information you provide. Because this work begins promptly after purchase and produces a bespoke deliverable, it cannot be "returned" in the way a physical product can.

2. Refund Eligibility — Audits & Consulting

• Before work begins: If you cancel in writing within 24 hours of purchase, and we have not yet started the audit or consultation, you are entitled to a full refund.
• Once work has started: Once we have begun preparing your audit, report, or consultation, the engagement is considered in progress and is non-refundable, except as required by applicable law.
• After delivery: Once your audit report, recommendations, or consultation has been delivered, the Service is considered fully rendered and is non-refundable. This includes situations where you decide not to implement our recommendations, or where implementation does not produce the results you hoped for (see Section 5 of our Terms of Service on no guarantee of results).

3. Refund Eligibility — Welcome Book Guides (Hosted Subscription)

Welcome Book Guides (Starter, Pro, and Elite tiers alike) are hosted, subscription-based services — a live guide page kept continuously up to date at a stable link and QR code — not a one-time digital download.

• Free preview before you pay: we build your guide and show it to you live before any payment is due. If you decide not to proceed, it is simply not published and nothing is charged.
• Once you subscribe, your first billing period is prepaid upfront and its minimum length depends on your tier (currently: Starter is annual only; Pro has a 6-month minimum; Elite has a 3-month minimum), with longer prepay options available at a discount.
• No partial refund for a period already in progress. Because the guide is hosted and accessible to your guests continuously throughout a paid period, once that period has started it is non-refundable, in whole or in part — the same principle as any active hosting/subscription service. This does not affect your right to simply not renew (see below).
• Cancelling is not renewing. There is no early-termination fee: you may cancel at any time, your guide stays live through the end of the period you already paid for, and you are not charged again afterward. No refund is owed for the remaining days of a period you already paid for.
• Add-on languages are translated once and reused across your guide, billed as a one-time fee, and are non-refundable once that language has been generated or delivered.
• Optional done-for-you setup (available on Pro and Elite) is a one-time fee for us to configure your guide on your behalf; it is non-refundable once that setup work has started.
• Adding or removing extra rooms or properties changes your recurring subscription amount going forward, from your next billing period — it does not trigger a refund or extra charge for the period already paid.
• Genuine errors on our side (e.g., your guide was set up with the wrong property's details, or a paid-tier feature you ordered is missing) are handled under Section 4 below, not as a change-of-mind refund. This does not cover inaccurate, outdated, or incomplete information you provided yourself — see Section 5.

4. Quality Issues

If you believe a deliverable does not match what was agreed in your order or proposal (e.g., a missing section you paid for, or your order was mixed up with a different client's), contact us within 7 days of delivery. We will review the issue and, at our discretion, correct the deliverable or agree an appropriate partial refund. This covers errors on our side in producing the deliverable — it does not cover information you provided yourself that turns out to be inaccurate, outdated, or incomplete (see Section 5), and it is not an open-ended satisfaction guarantee for a change of mind.

5. Non-Refundable Circumstances

• Change of mind after work has started or been delivered (audits/consulting), or after a Welcome Book has been generated/delivered;
• Failure to provide accurate or timely information, files, or screenshots needed to complete the audit or populate the Welcome Book;
• Results not meeting personal expectations where the Service was delivered as agreed;
• External factors outside our control (platform policy changes, market conditions, guest behavior, etc.).

6. How to Request a Refund or Raise an Issue

Email joanna@staylogicroi.com (phone: +48 665 999 686) with your order/invoice reference and the reason for your request. We aim to respond within 3 business days.

7. Processing

All payments are processed through Paddle.com Market Ltd, our payment processor and Merchant of Record, and approved refunds are issued via Paddle to your original payment method within 7–14 business days, depending on your bank's processing times. Paddle may contact you directly to complete a refund.

8. Chargebacks

We ask that you contact us directly before filing a chargeback with your bank or payment provider, so we can resolve the issue directly. Chargebacks filed without first contacting us may result in the Service being suspended or terminated.

9. Your Statutory Rights

Nothing in this policy limits any mandatory consumer protection rights you may have under the law of your country of residence (e.g., EU distance-selling rules), where such rights cannot lawfully be waived. Because Welcome Books and audit/consulting deliverables are digital content and services delivered immediately at your request, by completing your purchase and requesting immediate delivery you expressly agree that your statutory 14-day "right of withdrawal" ends once delivery begins, in exchange for that immediate delivery.

10. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.

11. Contact

Questions about this Refund Policy can be sent to joanna@staylogicroi.com (phone: +48 665 999 686).